Installing the "Your DNA Family" App on Windows

If you're new to installing apps on your computer, don't worry. We'll guide you through the process step by step.

Step 1:

Before you install our app, we recommend that you temporarily pause your antivirus software. This is to ensure that the app can install without any interruptions.

Note: Our Windows app is digitally signed by Numero Pte. Ltd., the Singapore company that builds Your DNA Family, using a certificate issued by Microsoft. That means Windows can show you exactly who made the app, so you can confirm it really is us before you install. Our macOS app is notarized by Apple.

After downloading our Windows app, locate the downloaded file and double-click on it to start the installation process:

Step 2:

When you see the message "Windows protected your PC", click on "More info". Don't click "Don't run" yet: the "Run anyway" button only appears after you click "More info". On its own, this message doesn't mean anything is wrong. Windows shows it for new apps it hasn't seen downloaded many times yet. The window's background and layout can look slightly different depending on your version of Windows, but the steps are the same.

Step 3:

Check the "Publisher" line. It should include Numero Pte. Ltd. That's us. Windows shows it as "SG, Singapore, Numero Pte. Ltd., Numero Pte. Ltd." and may break the name in the middle of a word, like "Numero Pt" on one line and "e. Ltd." on the next. That's normal.

Step 4:

If the Publisher line shows Numero Pte. Ltd., click "Run anyway" to install our app. Note that you may need to pause your antivirus software again to complete the installation.

Step 5:

Finally, log in using the email and enter the 6 digit security code that was sent to your registered email address immediately. This ensures that no one without authorization can access your account.

Note: If your Windows Defender blocks internet access when you're on a public wifi, you can follow these instructions: https://www.youtube.com/watch?v=eRdYYqLnjLk

Congratulations!

You've successfully installed the "Your DNA Family" app on your Windows computer.