I've registered as a new user but I'm unsure how to continue
Last updated
In order to use our app you need to install it first.
Step 1:
Please check your email (the one you used to register with us and also check your spam folder if you can't find it).
In the email you will find you will links to download, please continue on a Desktop/laptop device as we currently do not support any mobile platform (tables/phones). See also Can I use my mobile or tablet with the "Your DNA family" app?
Step 2:
Whilst using a Desktop/laptop please download the correct app for your OS (Windows, macOS, Linux) and install it. See also How to install the "Your DNA family" app when you have an Antivirus program
More in Troubleshooting
- How to add the "Your DNA family" app to the exclusion list for your Windows Antivirus Program?
- How to install the "Your DNA family" app on Linux
- How to install the "Your DNA family" app on macOS
- How to install the "Your DNA family" app when you have an Antivirus program
- Installing the "Your DNA Family" App on Windows